Page 123 - FIGHT AGAINST UNCERTAINTY 5 FEB 2021

Developing Standard Operating Procedures

(SOP)/Guidelines – New Norm

The Ministry of Health (MOH) through the CPRC Hospital Services
swiftly responded by developing Standard Operating Procedures
(SOP) and guidelines to prepare our hospitals. Good SOP/guidelines
in clinical settings must be able to ensure compliance to standards
3 4 1 - 6. Developing and
implementing of care, maximize service requirements, has no adverse impact on
5 6 guidelines the provision of care/services as well as to ensure the safety of both
patients and staff. To achieve this desired outcome, the SOP were
carefully designed, systematically disseminated & implemented with
continuous improvement from time to time paying careful attention to
specific context and situation.

These new SOP/guidelines were developed with the concept of
“begin with the end” in mind. To do this, relevant stakeholders from
various services and agencies were engaged. Here, evaluation on
available and published SOP/guidelines were conducted, where
careful attention is given to its benefits, harms, burdens, patient’s
values and resources requirement.

An enormous organisation with various stakeholders meant extra
challenges. This coupled with service complexity meant that CPRC
Hospital Services had to navigate through difficult work processes.
Nonetheless, holding on to the concept of #strongertogether, team
work, dedication and passion is what drove the team in completing
this arduous task. To ensure all stakeholders are kept in the loop,
these guidelines were disseminated using various communications
strategies that included formal letters, video conferencing and website.
Leveraging on the rapidity of information dissemination, social media
platforms were also used to disseminate the SOP/guidelines.

The newly developed SOP/guidelines were incorporated into hospital
guidelines and policies to assist the healthcare workers to carry out
their daily operations and protect themselves from the virus. At given
interval, feedback, analysis and improvement meant we were able to
ensure relevant and appropriate guidelines are in place.

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